Friday, September 7, 2007

Needed: Bold Leadership

Thanks, Larry Wenger (Workforce Performance Group) for your feedback on yesterday’s blog about the crisis of staff turnover.

Larry says, “In my 40 years of experience as a human services exec., I have come to believe that a large % of turnover is due to inadequate and poorly focused supervision...'people don’t leave jobs, they leave supervisors'.”

I agree, Larry. What’s needed in senior care today is true leadership.

Leaders who will make reduction in turnover – and the improvements in quality care – a priority.

Leaders who will be bold, and will make leadership decisions in implementing whatever technology is available to achieve bigger goals.

Leaders who won’t say, “I can’t require my staff to do anything – they’ll just quit” – but who will set up requirements along with incentives and rewards, and create a culture of going above and beyond the minimums.

Larry’s latest newsletter contains a quote that I needed today, as it’s the end of a week that held some frustrations and challenges for our team:
“We are all faced with a series of great opportunities brilliantly described as impossible situations.” - Charles R. Swindoll
Today, reducing staff turnover in senior care feels like an impossible situation. Perhaps, in reality, it is simply a great opportunity.

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